Terms and Conditions
Welcome to World Travel & Tours. By accessing our website or booking any of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a booking.
1. About Us
World Travel & Tours (“we”, “us”, “our”) provides flight bookings, holiday packages, Hajj and Umrah packages, hotel reservations, visa assistance, and transportation services to customers across the UK.
2. Bookings and Confirmation
- A booking is only confirmed once we have received your required deposit or full payment and issued a written confirmation.
- It is your responsibility to check all booking details (names, dates, destinations) carefully, as they must match your travel documents exactly.
- We reserve the right to decline any booking at our discretion.
3. Pricing and Payment
- All prices are quoted in GBP unless stated otherwise and are subject to availability at the time of booking.
- Prices may change due to airline fare adjustments, currency fluctuations, or supplier costs until full payment is received.
- Full payment must be received before travel documents (tickets, visas, vouchers) are issued.
- We accept payments via the methods listed on our Payment Methods page.
4. Visa and Travel Documentation
- We can assist with visa applications and documentation, but final approval rests with the relevant embassy or authority.
- Customers are responsible for ensuring passports are valid for the required period and hold any necessary permits for travel.
- We are not liable for denied entry, visa rejections, or travel disruptions caused by incorrect or incomplete documentation provided by the customer.
5. Cancellations and Amendments
- Cancellation requests must be submitted in writing.
- Cancellation charges may apply depending on the airline, hotel, or supplier’s policy, and in some cases may be up to 100% of the booking cost.
- Amendments to confirmed bookings (name changes, date changes) may incur additional fees charged by our suppliers.
6. Our Responsibility
- We act as an agent for airlines, hotels, and other travel suppliers, and our liability is limited to arranging these services with due care.
- We are not liable for the acts, errors, omissions, or negligence of any airline, hotel, or third-party supplier.
- We are not responsible for delays, cancellations, or changes caused by circumstances beyond our control (e.g. weather, strikes, government restrictions, force majeure).
7. Travel Insurance
We strongly recommend that all customers purchase comprehensive travel insurance to cover cancellations, medical emergencies, lost baggage, and other unforeseen events.
8. Complaints
If you experience an issue during your trip, please inform our team or the relevant supplier as soon as possible so we can assist in resolving it. Complaints after your return should be submitted in writing within 28 days of your return date.
9. Website Use
- All content on this website is for informational purposes and may be updated without prior notice.
- You agree not to misuse this website or attempt to access it through unauthorised means.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.
Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📧 info@worldtraveltours.co.uk