Return Policy
At World Travel & Tours, we understand that travel plans can sometimes change. This Return Policy outlines how cancellations, refunds, and amendments to your booking are handled.
1. Cancellations by You
- All cancellation requests must be submitted in writing to our team.
- Cancellation charges will apply based on the policies of the relevant airline, hotel, or supplier, and may range from a partial fee up to 100% of the total booking cost, depending on how close to the travel date the cancellation is made.
- Any deposit paid to secure a booking is generally non-refundable.
2. Refund Eligibility
- Refunds, where applicable, will only be processed after deducting any non-refundable deposits, supplier cancellation fees, and administrative charges.
- Flight tickets, once issued, are subject to the airline’s own fare rules and may be non-refundable or only partially refundable.
- Visa fees, once submitted for processing, are non-refundable under any circumstances.
3. Refund Timeline
Approved refunds will be processed within 14–28 working days, depending on how quickly our suppliers (airlines, hotels) process their portion of the refund.
4. Amendments to Bookings
- Requests to change travel dates, names, or destinations after confirmation may be accepted subject to airline/hotel availability and policy.
- Amendment fees charged by suppliers will be passed on to the customer, in addition to any administrative fee charged by us.
5. Cancellations by Us
In rare cases where we or our suppliers must cancel a confirmed booking (e.g. due to unavailability, operational issues, or circumstances beyond our control), we will offer you either:
- A full refund of the amount paid, or
- An alternative package or date of equal value, where possible
6. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Failure to travel due to missing or invalid travel documents (passport, visa)
- No-show at the airport or hotel
- Voluntary cancellation after travel has commenced
- Denied boarding or entry due to incorrect personal information provided by the customer
7. Force Majeure
We are not liable for cancellations or delays caused by events beyond our control, including but not limited to natural disasters, government restrictions, strikes, war, or pandemics. In such cases, refunds will be subject to the policies of our airline and hotel partners.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our team with your booking reference and reason for the request:
info@worldtraveltours.co.uk
+44 7466 077451
9. Changes to This Policy
We may update this Return Policy from time to time to reflect changes in our services or supplier terms. The most current version will always be available on this page.